Aftersales and Service

    Lincoln Motor Company and Al Jazirah Vehicles Agencies Co. thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service.




    Our Service Center

    At Al Jazirah Vehicles we are committed to investing as much care into servicing and repairing your vehicle as Lincoln do into building it.

    Our highly skilled Lincoln-trained technicians will use Lincoln-specific tools and the latest computerized diagnostic equipment designed specifically for your Lincoln. We guarantee to use only original Lincoln parts, engineered to fit and perform perfectly with your vehicle.




    Warranty

    Warranty coverage

    When you’re behind the wheel of a new vehicle, the last thing you need is to worry. Lincoln provides a 4-year or 80,000kms, whichever comes first, New vehicle limited warranty and 6-year or 110,000Kms, whichever comes first, Powertrain warranty on all NA sourced vehicle. ... allowing you to keep your mind on more important things, like where you’re driving next.


    Additional or extended warranties may be available on selected models; Please contact us for more information and the latest promotions.




    Vehicle Maintenance


    Maintain your vehicle properly

    i. Your Owner Guide indicates the scheduled maintenance required for your vehicle. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance and help increase the value you receive when you sell or trade your vehicle.
    ii. It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Lincoln engineering specifications. Failure to perform scheduled maintenance as specified in the Owner Guide will invalidate warranty coverage on parts affected by the lack of maintenance.
    iii. At Al Jazirah Vehicles Agencies Co., our Service Center has factory-trained technicians who can perform the required maintenance using genuine Lincoln parts. Our dealership


    Maintenance/wear 

    The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to maintain the vehicle; and (2) the replacement of parts due to normal wear and tear. As the owner, you are responsible for these items.

    Examples of maintenance and normal wear include but are not limited to:

    • Oil changes
    • Manual clutch components
    • Oils, lubricants, other fluids
    • Wiper blades
    • Oil/air filters
    • Wheel alignments and tire balancing
    • Tire rotation
    • Brake pad/lining and rotor/drum
    • Cleaning/polishing
    • Light bulbs
    • Batteries
    • Belts
    • Paint corrosion
    • Trim appearance
    • Shock absorbers/struts
    • Suspension joints and bushings


    Quick Lane

    • Designed to provide quality repairs and convenient maintenance service for not only Lincoln vehicles, but for all cars, trucks, and SUVs, regardless of the make or model.
    • Offers time-sensitive customers the convenience of quick, while-you-wait service at competitive prices. Services include maintenance, oil & filter, tires, brakes, alignment, and suspension.
    • Caters to customers' desire for value, convenience and superior treatment - all delivered in a trusted setting by dedicated staff


    Lincoln Road Assist (RSA)

    Lincoln Road Assist provides complimentary roadside assistance to Lincoln retail customers. Fleet customers are not covered under the Lincoln Road Assist program.


    Coverage period

    The vehicle is covered for the length of its manufacturer warranty, regardless of any change in ownership during the covered period.

    • Lincoln provide 5 years or 100,000 km* (Whichever comes first)
    • Applies to 2011 and newer model year vehicles.

     



    Services

    Assistance will be provided wherever services can be delivered by land vehicle on public roads, where access is possible and permissible by local law. However, the roadside assistance services will not be provided where or when weather, security or other circumstances make the provision of the services impossible or threaten the safety of the persons or equipment intended to provide the services. Desert and off -road recoveries as well as sand and mud extraction services are not covered under this program.

    • Towing
    • Flat Tire Change
    • Battery Jump-Start
    • Fuel Delivery
    • Lockout Assistance

     

    Please have the following information ready when calling Lincoln Road Assist:

    • VIN (which can be found on your Lincoln Road Assist card or vehicle registration card)
    • Registration number of your vehicle
    • Your exact location
    • Your contact telephone number


    The RSA Call Center is open 24/7 with English and Arabic speakers.





    Parts


    Performance. Quality. Value. Just some of the reasons to choose Genuine Lincoln Parts. So don’t take chances. Insist on the parts manufactured with over 100 years of experience. Insist on Genuine Lincoln Parts.

    Lincoln Motor Company has two major brands of parts. Both choices are right.


    Lincoln “Blue Box” 

    Genuine Lincoln parts are original equipment service parts available only through Lincoln Dealers. You’ll hear these referred to as “blue box” parts.

    Motorcraft “Red Box” 

    Motorcraft parts, or “red box” parts, are either original equipment or built to Lincoln’s specifications.

    Quick Quick Parts®  

    Want only the best Genuine Lincoln or Motorcraft parts? Then you want a Lincoln Quick Parts store, where we carry a full array of parts to get you up and running, well, quickly.




    Contact Us

    Find below a link to book a service online or to read more regarding our Quick Lane service centers. If you have any worries or concerns please contact us.

    Book a ServiceContact Us

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